Responsible Gaming

Gambling should feel light, social, and optional. This page explains how OneRed keeps play in balance, what you can do to stay in control, and how we act when signs suggest that a pause would help. The approach follows Dutch standards and the supervisory guidance that applies to licensed operators in the Netherlands.

Our commitment

We design products and processes to protect people first. That means clear information, calm design, and tools that let you set boundaries before you start. It also means watching for risk signals, stepping in with care, and choosing fairness over short-term activity. When law or licence conditions change, we raise our standard accordingly.

Who may play

Gambling features are available only to adults who meet the Dutch legal standard and who act for themselves. Access is not allowed for anyone listed in the national exclusion register known as CRUKS. If a check matches that register, the platform limits access to information and safer-play resources and blocks gambling.

Principles we follow

We keep play optional and informed, encourage small steps and regular breaks, prevent underage access, and avoid pressure in wording or layout. We never portray gambling as a way to solve money problems. We do not suggest urgency or chase behaviour. When in doubt, we choose the option that lowers risk.

Tools you control

Inside your account you can set the boundaries that fit your life. Choose deposit preferences that cap how much you can add. Set limits for loss and stake so a session cannot drift beyond a comfort zone. Turn on session reminders that gently interrupt long play. Schedule short breaks or longer time-outs when you need distance. These settings can be tightened at any moment, and they apply across web and app experiences for consistency.

Reality checks and breaks

Long sessions can blur judgment. Reality checks appear at sensible intervals to show time spent and to offer a pause. You can lengthen breaks, add cooling-off periods, or step away for longer spans using account controls. For a strong barrier that applies across licensed operators, registration with CRUKS is available.

Affordability and early support

Dutch policy places emphasis on sustainable play. We use a mix of your settings and system signals to understand whether play appears affordable and balanced. When activity changes sharply or crosses internal guardrails, we may reach out, ask for context, or reduce limits. These steps are protective, not punitive. If comfort cannot be re-established, features may be restricted until a safer pattern returns.

What we watch for

Markers of harm are patterns, not single moments. Examples include frequent top-ups, chasing behaviour after losses, abrupt increases in time at live tables, ignored reminders, or repeated cancellations of withdrawals. If several markers appear together, the platform prompts a review of settings, recommends a pause, or applies temporary restrictions. Human specialists review edge cases so that context is not lost.

Fair and explainable decisions

Automated checks help us act quickly, but they never replace accountability. If a decision meaningfully affects your ability to play, you may request human review. We will consider additional information, explain the factors that mattered, and correct an outcome if it was not fair.

Design that reduces pressure

We avoid flashing prompts, countdown clocks, and interface tricks that push hurried clicks. Game panels include plain-language explanations of core mechanics and volatility so you know what you are choosing. Promotions use clear summaries and require an explicit opt-in. Opting out of marketing is easy and respected.

Underage and protected persons

Preventing underage play is non-negotiable. We verify age and identity and we deny access if checks fail. People listed in CRUKS cannot gamble on the platform. Where evidence suggests that a person needs stronger protection, we support a break and keep safer-play resources visible.

Tips for balanced play

Decide a budget before you start and treat it as the full cost of the evening. Separate gambling from plans for essential expenses. Set a short session window and take a walk when the reminder appears. If a round becomes stressful, that is a cue to pause. Celebrate stepping away as a win for self-control. Entertainment should not feel urgent, secret, or necessary.

Myths and realities

A game does not remember past outcomes and does not owe a win after a streak. Raising stakes does not change the underlying odds. Watching a presenter or a chat room will not reveal a pattern that guarantees a result. Good luck feels vivid when it happens, but chance remains chance.

When we intervene

If the platform detects sustained risk, we may place temporary limits, disable specific products, hold new deposits, or recommend a cooling-off period. We explain the reason in clear terms and tell you how to regain access in a safe way. Where law or supervisory direction requires a stronger step, we will follow it and document what led to the decision.

Support and signposting

Independent help services in the Netherlands provide confidential guidance, self-help materials, and counselling. Links to these resources live in the safer-play area of your account. Reaching out early often makes the biggest difference.

Advertising and influencers

Marketing follows national restrictions. We avoid channels likely to reach minors or vulnerable groups and we do not use role models in ways that would conflict with guidance. Affiliates and creators must follow strict standards that forbid misleading claims, glamourising losses, or implying that gambling solves financial pressure. Partnerships end when conduct falls short.

Payments and credit

You should only ever use payment methods in your own name. We do not encourage debt-funded gambling. If you feel pressure to deposit after a loss, lower your limits or take a break. Reversing payments without cause harms account integrity and can trigger protective reviews.

Data used for protection

Safer-play features rely on limited information about sessions, settings, and outcomes. We handle these data with particular care and keep them separate from marketing. They exist to uphold a duty of care, not to profile personal traits for advertising. When we evaluate patterns, we prefer aggregated and privacy-preserving signals wherever possible.

Staff training and culture

Regular training on safer-play concepts, polite communication, and escalation paths is provided to team members who design, run, and support the platform. The amount of time spent in a session is less important than the experience’s clarity, safety, and quality.

Complaints and feedback

Please utilize the complaint mechanisms provided in your account if you feel that a safer-play step was implemented incorrectly. We will take note, look into it, and respond rationally. We often make improvements to our products based on feedback that helps make them clearer or easier to use.

Changes to this page

Responsible gaming methods are continually changing in response to new facts and rules. We will update this page when our tools get better, our thresholds get better, or we get fresh advice from the people in charge. Notifications in the product will explain big changes in simple terms.

Final word

Play because it is fun, and pause when it stops feeling that way. Set limits that make sense on your best day, not your most optimistic day. Take breaks. Ask for help sooner rather than later. OneRed will keep doing its part through careful design, early support, and fair decisions that place wellbeing above everything else.